Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new casino for us to look at? We're glad to hear from readers, and this page explains the best way to reach us and what we can realistically help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can — which casino or page you're referring to, what you noticed, and any screenshots if relevant — so we can look into it properly. We read every message and aim to reply within a couple of business days, though busier periods can occasionally push that out a little.
What we can help with
- Corrections or updates to information about a listed casino, such as a changed bonus offer or a broken link
- Suggestions for casinos not on our list that you think deserve a review
- General feedback on how we rate and rank sites, including our approach in Non GamStop Casinos 2026 - Best Online Casinos UK
- Questions about how this site works, who we are, and our editorial approach — also covered on our About Us page
- Comments on our house terms of use, which are set out in full in our Terms and Conditions
What we can't help with
We're an independent comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or reopen a closed account — those requests need to go directly to the casino's own support team, since only they hold your account details.
If you've previously self-excluded through GAMSTOP and are having second thoughts about gambling again, or if you're concerned about your play at any casino — on GAMSTOP or otherwise — our Responsible Gambling page has information on where to find independent support.
Reporting an issue with a listed casino
If you've had a poor experience at one of the operators we cover — slow payouts, unclear bonus terms, unresponsive support, or anything else — tell us about it. Reader reports genuinely feed into how we review and reorder our listings over time, and we'd rather hear the details firsthand than rely on assumptions.
When reporting an issue, try to include:
- The name of the casino involved
- A short description of what happened and when
- Any correspondence you had with the casino's support team, if available
Media and partnership enquiries
If you're reaching out about a business matter — press, data requests, or a partnership enquiry — please say so clearly in your subject line so we can route it to the right person. We treat commercial enquiries separately from reader feedback, and being upfront about the nature of your message helps us reply faster.
A note on responsible play
All the casinos we feature are intended for players aged 18 and over. If gambling has stopped being enjoyable, or you'd like more information on tools and support services, our Responsible Gambling page is a good place to start before you get in touch with us directly.